SPAM: Mailbox Compromised

What do I do If my mailbox has been compromised?Mailboxes (email accounts) are encrypted on our servers. However, unauthorised people or applications can still take control of your email account by means of spywareor simply guessing a weak password. If, for example, your password has been set to “info123” or “domain123”, this is very easy for a spammer to guess and the chances are good that your mailbox will be compromised at some point.

If you are responding to an email from our Abuse team, action is required of you: If we have informed you that we have changed all your passwords, you simply need to enter the new password into your email applicationsuch as Outlook™ or your Blackberry™

It is always necessary for you to run security software such as anti-virus and anti-spyware. You should run a full scanof your PC before request for changing your password(s). Microsoft™ has a free safety scanneravailable to help scan and secure your PC Please be sure to only use strongpasswords on all accounts at all times.

The repercussions of compromised sites are severe: Blacklisting of servers results in mail delivery failures for all domains hosted on the server.

Damage to the reputation of all parties involved.

Financial implications including de-listing fees, disrupting business continuity. It is for these reasons that ITcontact® takes abuse extremely seriously and reserves the right to suspend or terminate, without warning, any service in violation of our abuse policy